Frequently Asked Questions
Everything you need to know about pricing, security, roles and features before you start.
Pricing and free trial
How much does Mis Pacientes cost?
Starting at ₲ 150,000 per month. The final price depends on the optional features you activate: assistant management, public self-scheduling, logo and letterhead on documents, or the patient calling display.
Is there a free plan?
There's a 30-day free trial with full features, except for Google account linking (available once you confirm your account). It's not a permanent free plan: when the trial ends, you choose a plan or your account is deleted.
Do I need a credit card for the trial?
No. You start the free trial with no credit card and no commitment.
What happens when the 30-day trial ends?
If you don't subscribe to a plan before it ends, your account and all associated data are automatically, permanently and irreversibly deleted.
Can I cancel at any time?
Yes. You can request cancellation whenever you want; your data is deleted within a maximum of 30 business days from the confirmation of your request.
What currency do I pay in?
In Paraguayan guaraníes (₲). Prices are set for the Paraguayan market.
Data and security
Where is my patients' data stored?
On servers located in São Paulo, Brazil, under the security standards of Brazil's LGPD — Paraguay doesn't currently have data center infrastructure of that level. The YP Software team does not access the clinical data stored; technical maintenance happens at the infrastructure level, without viewing patient records.
Is the system secure?
Yes. Passwords protected with Argon2, sessions signed with HMAC SHA3-256, optional authentication with passkeys and Google Sign-In, content sanitization to prevent injection attacks, HTTPS encryption in transit, and an audit log of relevant actions.
Who can see the medical records?
Only you, as the treating professional. If you add assistants with the Funcionario or Turnero role, they don't see the clinical content of the records — diagnoses, prescriptions, exam orders — only the administrative information needed for their role.
Can I export my patients' data?
Yes. You can generate reports in Excel or CSV, and also download a patient's complete medical record — data, history, treatments and appointments — in JSON format.
Can I delete my data whenever I want?
Yes. When you close your account, your data and your patients' data is deleted within a maximum of 30 business days.
Does it comply with Paraguay's data protection law?
Yes. The platform is governed by Law No. 7593/2025 on Personal Data Protection, under the authority of MITIC. Full details are in our Privacy Policy.
Daily use and roles
Can I give my secretary access without them seeing clinical records?
Yes. The Funcionario role has administrative access (schedule, patients) but doesn't see the clinical content of the records. The Turnero role is even more limited: it only manages appointments.
Does it work on mobile?
Yes, there's a mobile app for Android and iOS, in addition to the web version, which is fully responsive and adapts to any device.
Does it work without internet?
No. The system needs an internet connection to work; it doesn't have an offline mode.
Can my patients book appointments on their own?
Yes, if you activate the public self-scheduling feature. Your patients book from a public link, with identity verification via a code sent over WhatsApp.
Does it sync with Google Calendar?
Yes, one-way: the appointments you schedule in the system are reflected in your Google Calendar. You can unlink this integration whenever you want.
Can I customize prescriptions and documents with my logo?
Yes. You upload your practice's logo once and it automatically appears on the prescriptions, records and exam orders you generate from the system.
What specialties is it for?
It's built for any independent healthcare professional: general practitioners, dentists, physical therapists, psychologists, nutritionists, and more. Medical records are configurable, so you can adapt the fields to your specialty.
Can more than one professional work on the same account?
Not as a shared account: each professional has their own account with their own patients and records, isolated from other professionals. You can add assistants (Funcionario or Turnero) who work within your account with limited permissions. If your clinic needs several professionals to share patients within the same system, YP Software can build you a custom system, tailored to your clinic's needs.
Can I migrate my patients from Excel or another system?
There's currently no automatic import from Excel or other systems — patients are added manually. If you need help with a large migration, write to us and we'll figure it out together.
Dentistry
Does it include a dental chart?
Yes. The system includes a digital tooth-by-tooth dental chart, with findings, statuses and a timeline of each patient's progress.
Does it work for a dental clinic with multiple dentists?
Each dentist needs their own account — patients and records aren't shared between different professionals. You can add administrative assistants to each account, but it's not a single account shared among several dentists. If your dental clinic needs a system with patients shared across several dentists, YP Software can build it for you, using this system as a base.