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Sign in

There are four ways to sign in to Mis Pacientes: with a password, with a passkey (fingerprint or Face ID), with Google, or with Facebook. Each one is explained below.

Sign-in screen 1 2 3 4 5 6
  1. User type (1): Choose Professional or Assistant.
  2. ID document (2): Your ID number (cedula).
  3. Password (3): Your password.
  4. Log in (4): Button to sign in with a password.
  5. Passkey (5): Button to sign in with your fingerprint, Face ID, or a security key.
  6. Try free (6): To create a new account if you don't have one yet.

Option 1: Sign in with your password

This is the most common way to access the system.

If you are the primary professional

  1. Select Professional in the selection buttons (1).
  2. Enter your ID document (cedula number).
  3. Enter your Password.
  4. Click Log in.

If you are an assistant user (Assistant or Receptionist)

Assistant users are created by the primary professional. If you are an Assistant or Receptionist:

  1. Select Assistant in the selection buttons.
  2. Enter the Professional's ID document (the person who registered you in the system).
  3. Enter your Username (the username the professional assigned to you).
  4. Enter your Password.
  5. Click Log in.

Too many failed attempts

If you enter incorrect credentials several times in a row, the system will temporarily block sign-in attempts for security. Wait a few minutes and try again.

Option 2: Sign in with a passkey

Passkeys let you sign in without typing your password, using your fingerprint, Face ID, or a USB security key. It is faster and more secure than using a password.

Requirements

  • You must have a passkey registered beforehand from My Account.
  • Your browser must support passkeys (most modern browsers do).

Steps

  1. Select the user type (Professional or Assistant).
  2. Enter your ID document (or username, if you are an assistant).
  3. Click the Passkey button (5).
  4. Your browser will ask you to authenticate:
    • On computers with a fingerprint reader: place your finger on the reader.
    • On computers with Face ID or Windows Hello: look at the camera.
    • With a USB security key: plug it in and touch it.
  5. If authentication is successful, you will go straight into the system.

Tip

If you don't have a passkey set up yet, you can register one from My Account > Passkeys. You can have up to 3 passkeys (for example, one on each computer you use).

Option 3: Sign in with Google

If your Google account is linked, you can sign in with a single click, without typing your ID document or password.

Requirements

  • You must have linked your Google account beforehand from My Account > Google Sign-In.
  • Your account must not be in a trial period. Google Sign-In is only available for paid accounts.

Steps

  1. On the sign-in screen, find the Google button (below the form).
  2. Click the Google button.
  3. A window will open where you select your Google account.
  4. Once authenticated, you will enter the system automatically.

Paid accounts only

Google Sign-In is not available during the free trial period. To use this option, your account must be active with a paid plan. During the trial, use a password or a passkey to sign in.

Option 4: Sign in with Facebook

If your Facebook account is linked, you can sign in with a single click, without typing your ID document or password.

Requirements

  • You must have linked your Facebook account beforehand from My Account > Facebook Login.
  • Your account must not be in a trial period. Facebook Login is only available for paid accounts.

Steps

  1. On the sign-in screen, find the Facebook button (below the form).
  2. Click the Facebook button.
  3. A Facebook window will open where you confirm access.
  4. Once authenticated, you will enter the system automatically.

Only for paid accounts

Facebook Login is not available during the free trial period. To use this option, your account must be active with a paid plan. During the trial, use a password or a passkey to sign in.

Don't have an account?

If you don't have an account yet, click Try free for 30 days (6) to create a trial account. See Register for more details on how to register.

Lost access to your account?

If you cannot sign in and have no way to recover access (for example, you have no password because you only used Google or Facebook, and you lost access to those accounts), click the "Lost access to your account? Message us on WhatsApp" link at the bottom of the sign-in screen to contact support.